Customer Experience Excellence Award

This award recognises Knowsley-based businesses that demonstrate outstanding commitment to delivering exceptional customer service and creating memorable customer experiences. It celebrates those that place customers at the heart of everything they do, consistently exceeding expectations and using customer insight to drive continuous improvement, innovation, and business growth.

In shortlisting, judges will consider the evidence provided for the following:

  • A clear customer service strategy – with evidence of effective implementation and continuous improvement.

  • Strong business performance – demonstrating the impact of customer service excellence on growth and success.

  • A customer-focused culture – showing how customer care is embedded in employee development and everyday operations.

You will find full details of what to include in your submission on the nomination form below.

How to enter: 

Entry is free.

Simply select the category or categories most relevant to your business (up to a maximum of three categories), complete the relevant nomination form(s) and submit them, along with your short video clip (optional) by email to:

businessawards@knowsley.gov.uk

The deadline for nominations is Friday, 4 September 2026.