Project Description


This award will celebrate a business or organisation who can best demonstrate excellence and commitment in the ever important area of customer service.

Celebrating businesses with an emphasis on ‘the customer journey and customer experience’, the Judges will be seeking evidence on how you build customer relationships and loyalty, how you interact with your customers, and how you map customer satisfaction.

Category criteria

  • A robust customer service strategy and evidence of how this is implemented

  • Evidence of a strong business performance

  • How customer care is embedded into staff development plans and how this has driven business growth

  • Workforce development and leadership buy-in i.e. Why the business is passionate about developing customer care skills

  • Social value of the business or organisation e.g. Apprenticeships (created/sustained),  supporting young people into work, use of local suppliers, use of local skills/labour, bringing other businesses into the supply chain, community engagement/involvement

  • What makes the business stand out from the crowd

This is a brand-new award for 2019 – make history and be our first-ever winner!

“Knowsley Safari is a perfect backdrop to what is Knowsley’s most prestigious and highly anticipated business event in the city region calendar.

The reputation of the awards grows each year as does the prestige associated with winning.  With 850 guests in attendance last year the shortlisted companies gained the recognition they deserved in front of a high calibre business audience.

The success experienced here in Knowsley is a powerful endorsement to why companies should enter and attend.”

Lesley Martin-Wright, Knowsley Chamber of Commerce
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