Privacy Policy

Knowsley Council collects, processes and stores a wide range of information, including some personal details, in order to deliver our services efficiently.

We are responsible for managing the information we hold and we recognise that this information is important to you. We take our responsibilities seriously and use personal information fairly, correctly and safely in line with the legal requirements set out by the Data Protection Act 1998.

If you would like to know more or have any concerns about how your information is being processed, please contact the Data Protection Team.

The Information Commissioner provides general information about the Data Protection Act, including what is classed as personal information.

Knowsley Council’s data protection policy outlines how the Council with comply with the requirements of the Data Protection Act.

Why do we need to collect information about you?

We will use your personal information for a limited number of purposes and at all times within the rules set out in the Data Protection Act.

We will process personal information for the following purposes:

  • The reason why you provided the information (such as making a benefit claim)
  • To monitor our performance in responding to your request
  • To allow us to communicate with you and provide services appropriate to your needs (for example, arranging suitable access arrangements if you have mobility difficulties)
  • To meet various legal requirements
  • To process financial transactions including grants, payments and benefits involving us, or where we are acting on behalf of other government bodies
  • Where you have consented to the processing
  • Where processing is necessary for the prevention and/or detection of crime (for example, where we are involved in theNational Fraud Initiative)
  • Where it is necessary to protect individuals from harm or injury; and
  • Where otherwise required under the Data Protection Act 1998

What will we do with your information?

In deciding what personal information to collect, use and hold, we are committed to making sure that we will:

  • Only collect, hold and use personal information where it is necessary and fair to do so
  • Keep your personal information secure and safe
  • Securely delete any personal information when it is no longer needed
  • Be open wih individuals about how we use their information and who we share it with; and
  • Adopt and maintain high standards in handling any personal information.

We may disclose personal information to a third party, but only where it is required by law or allowed under the Data Protection Act. An example of this would be with educational records where we are required to share them with the Department for Education.

We will strive to make sure that the third party has sufficiently robust systems and procedures in place to protect your personal information.

When and how we dispose of your information

We only hold information as long as it is needed or required by law and then dispose of it securely.


We will only send you information about our services and/or products if you have specifically asked us to do so. You can opt out of this at any time by clicking on the ‘unsubscribe’ button on the bottom of an email or texting ‘stop’ to any text messages you receive.

Use of CCTV

We have installed CCTV systems in some of our locations used by members of the public, for the purposes of public safety and the prevention and detection of crime. In these locations signs are prominently displayed notifying you that CCTV is in operation and providing you with details of who to contact for further information about them.

We will only disclose CCTV images to third parties for the purposes as stated above of public safety and the prevention and detection of crime. CCTV images will not be released to the media for entertainment purposes or placed on the internet.

You have the right to see CCTV images of yourself and be provided with a copy; please see ‘access to your information’ on how to make a request.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like to do so, please download an application form (PDF) and email it or post it to us at the addresses shown on the form.

We will need to confirm your identity before any information can be provided and we may make a small charge for this service.

What you will receive:

  • A copy and description of the information held about you
  • The reason for which the information is being used
  • A list of recipients may be disclosed; and
  • An explanation of any codes used

Can anyone else look at my information for me?

Yes. You will need to give us consent in writing of who you want to look at your records and have them fill out the ‘application to access personal information’ as identified above and we will need proof of identity from yourself and that person.

If a relative or someone else wishes to look at the records of a person who is not able to give their consent, this will only be allowed where it can be shown that it is in the best interest of the person concerned.

What happens next?

Some records may contain very personal information and this may be upsetting for you. We will be able to arrange extra help and support if you need it.


If you are not satisfied with how your request has been dealth with, or if the information held about you is incorrect, you should email or write to the Data Protection Team outlining your concerns.

Data Protection Team
Knowsley Council
PO Box 24
Archway Road
L36 9YZ

If you are still not satisfied, you should contact the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone: 01625 545 745.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information that you think is wrong.

Cookie Policy

What are cookies?

Cookies are files containing small amounts of text-only information which are downloaded to your device (your computer, tablet or phone, for example) via your web browser when you visit a website.

Cookies perform lots of different tasks, like allowing you to complete online forms and remembering the browsing preferences you set on a website.

All cookies used on this website are considered ‘privacy neutral’: they cannot be used to identify individuals, and the information they contain is never passed on to third parties. Knowsley Council does not use cookies for marketing or advertising purposes.

The cookies used on this site have been categorised based on definitions given in the ICC UK Cookie Guide as ‘strictly necessary cookies’, ‘performance cookies’ and ‘functionality cookies’.

Strictly Necessary cookies

Strictly necessary cookies are essential in helping you to navigate the site effectively, and enable services such as online bookings, payments for services and forms you can complete online. These cookies are only used when you request a specific service.

Performance cookies

Performance cookies allow us to analyse how much ‘traffic’ (how many visitors) our site receives. We use a service called Google Analytics to allow us to study data about site use. Google analytics provides us with anonymous, aggregated statistics that help us to understand how visitors use our site, enabling us to improve the structure of the website and constantly improve the services we offer. The software does not allow us to identify individual visitors.

Click here to ‘opt out’ of Google Analytics.

By using, you agree that we can place performance cookies on your device.

Functionality cookies

Functionality cookies allow us to provide user-friendly assistive functions on the site, for example allowing you to alter text size and customise page layout to suit your needs.

By using, you agree that we can place functionality cookies on your device.

Cookies from third party sites

In order to provide effective online services, Knowsley Council makes use of popular tools such as Flickr for sharing photos, Youtube for sharing video and Twitter and Facebook for keeping in touch.

These sites they may also place cookies on your computer. For more information please see each website’s own privacy policy (Twitter, Facebook, YouTube, Flickr).

Further information about cookies

There’s a lot of good information about cookies available online. For more information visit BBC Webwise or All About Cookies.

You can find out more about how your web browser works by visiting the appropriate link below, or by looking under the ‘help’ menu option in your browser.

Get in touch

If you have any questions about how we use cookies or analytics to develop the website please get in touch. Contact us by emailing